Shipping Policy

Shipping Policy

Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are provided based on the shipping option selected during checkout.

Shipment to P.O. Boxes or APO/FPO Addresses

Our store ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping to Remote Areas

Please note that shipping times may vary slightly for orders sent to remote or hard-to-reach locations. While we strive to deliver your order within the estimated delivery times, certain factors such as geographical challenges may cause minor delays.

Delivery Issues

If you experience any issues with your delivery or if your tracking information indicates that your package was delivered but you have not received it, please contact us immediately. We will provide you with all available shipping details and assist in resolving the issue.

Returns and Exchanges

For information about returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns regarding shipping or your order, please contact our customer service team at myst@mystbeauty.com.au

Thank you for shopping with us!